Right of Withdrawal and Returns

You have 14 days to change your mind. If a bag doesn't suit you, simply send it back and we'll refund your money. Below you'll find exactly how it works, what it costs and when you'll receive your refund.

1. How long is the cooling-off period?

Fourteen days, counted from the day you or someone you've designated receives the package. If you order multiple bags that are delivered separately, the period begins when you receive the last bag. You don't need to give a reason.

2. Can you open the bag?

Yes. You may open the bag and inspect the bricks as you would in a shop. This does not cost you your right of withdrawal. However, if you go further than inspection — for example by using the bricks, sorting them into your own containers, or building something you can't take apart — we may charge you for any loss of value that results. In practice, this means: put the bricks back in the bag as you found them, and there's no problem.

3. How do you notify us?

Send an unambiguous statement within those 14 days to info@bulkbricks.nl, or by post to the address at the bottom of this page. An email with your order number and a note that you're withdrawing from the purchase is enough. You can also use the model form below; you don't have to, but it saves thinking. We'll send you a confirmation of receipt.

4. Returns

Send the bag back within 14 days of your notification. The return shipping costs are your responsibility. What that costs depends on the weight and your country; expect the rate for a package with PostNL or a comparable carrier. Keep your shipping receipt so you can prove that and when you sent it.

5. When will you get your money back?

Within 14 days of us receiving your withdrawal, using the same payment method you used to pay. We may wait to refund you until the bag arrives or until you've proven you shipped it, whichever comes first. You'll receive your purchase amount back plus the shipping costs you paid with your order. If you chose a more expensive shipping method than our standard option, we'll refund the standard rate.

6. When does the right of withdrawal not apply?

The right of withdrawal is for consumers. If you're buying for business purposes, it doesn't apply. Otherwise we have no exceptions: an opened bag of bulk LEGO® is not covered by the statutory exceptions for sealed goods, so you can simply return it.

7. Damaged or arrived not as expected?

Then you don't need to withdraw: you have the right to a product that meets the agreement. Send an email with your order number and a photo to info@bulkbricks.nl within a reasonable period, and we'll sort it out with a replacement bag or a refund. This statutory guarantee is separate from the 14-day cooling-off period and is not affected by it.

8. A complaint

Report it by email. You'll receive a response within two working days and, if a complaint requires more investigation, a message about when you can expect a substantive reply. If we can't sort it out together, you can take it to court. If you live in another EU country, the European Consumer Centre can advise you free of charge.

9. Model form for withdrawal

Based on the statutory model form. Copy it into an email to info@bulkbricks.nl and complete it. You don't have to use it.

To: Bulkbricks (Steenbouw B.V.)
    TB Huurmanlaan 5
    1403 SL Bussum
    info@bulkbricks.nl

I hereby notify you that I withdraw from our contract concerning
the sale of the following products:

Order number:             ……………………………………
Description / lot no.:    ……………………………………
Ordered on:               ……………………………………
Received on:              ……………………………………
Consumer name:            ……………………………………
Consumer address:         ……………………………………
Signature (on paper):     ……………………………………
Date:                     ……………………………………

10. Return address

Bulkbricks, trading name of Steenbouw B.V.

TB Huurmanlaan 5
1403 SL Bussum
Netherlands
info@bulkbricks.nl · 035 - 201 17 20
KvK 88321703 · VAT NL864578258B01

Don't send anything back without notifying us of your withdrawal: otherwise we won't know who the package is from and we won't be able to refund your money.