Frequently Asked Questions
29 answers, grouped by topic. Can't find what you're looking for? Email info@bulkbricks.nl.
Ordering
How does ordering at Bulkbricks work?
Browse bags on /shop, filter by weight, click on a bag to view the photo, add to cart and check out via Mollie (iDEAL, Bancontact, credit card or PayPal).
Can I combine multiple bags in one order?
Yes, all bags in your cart go in one package — you only pay for shipping once.
Can I reserve a specific bag?
Not through the system. Email info@bulkbricks.nl if you'd like to reserve something — we can temporarily remove it from the shop.
Will I get an order confirmation?
Yes, straight away by email after payment. It includes your lot number, total amount and expected shipping date.
Can I change my order after payment?
Email info@bulkbricks.nl as soon as possible. Changes are possible before shipping; after that, only via returns.
Products
What do I get in a bag of bulk LEGO?
A random mix of 100% genuine LEGO bricks, plates and small parts. No Mega Bloks or other clones. The photo with each lot shows what's in that specific bag — what you see is what you get.
How many parts are in a bag?
Approximately 350-450 in a 500 g bag, 700-900 in 1 kg, 1,400-1,800 in 2 kg, 2,100-2,700 in 3 kg, 3,500-4,500 in 5 kg.
How do I know which bag I'll get?
Every bag has a unique lot number and its own product page with a photo. You choose the bag you want; we send you exactly that bag.
Does it come with instructions?
No. Bulkbricks is all about loose bricks for free building. For sets with instructions, visit bouwsteenwinkel.nl.
Are minifigures included?
No minifigures. If one accidentally ends up in your bag: bonus :) but don't count on it.
Which colours are most common?
White (~18%), grey (~15%), black (~12%) are the main colours. See our blog "Which colours are most common" for the full top 10.
Is this genuine LEGO or a fake?
100% genuine LEGO. We sort our inventory ourselves and manually remove all Mega Bloks, off-brand parts or damaged pieces before a bag is weighed and photographed.
Shipping
How much does shipping cost?
We ship to the entire European Union. Shipping starts at €4.95 and depends on your delivery country. You'll see the exact amount in the shopping cart once you select your country. Multiple bags in one order? You only pay for shipping once.
How quickly will my order be shipped?
Order before 17:00 on weekdays → ships the same day. Otherwise the next working day.
When will the package arrive?
Within the Netherlands 1-2 working days after shipping. To abroad it takes longer; the carrier will show you in your track & trace.
Do you ship outside the Netherlands/Belgium?
Upon request. Email info@bulkbricks.nl with your address and we'll provide a quote.
Will a bag fit in a letterbox?
No. Bulk LEGO bags are too thick. Delivery is via PostNL parcel at your door or with neighbours.
Will I get a Track & Trace?
Yes. We'll send you an email with the PostNL tracking code when your order ships.
Payment
Which payment methods can I use?
iDEAL, Bancontact, credit card (Visa/Mastercard), PayPal. All via Mollie — secure, free for you.
Can I buy on account?
Not standard for consumers. For businesses with a VAT number we can invoice — email info@bulkbricks.nl.
Will I get an invoice?
Yes, automatically by email after payment. For business orders with a VAT number, VAT is correctly applied.
Is my payment secure?
Yes. All payments go through Mollie (Dutch PSP, ISO27001-certified). We only receive a success confirmation — not your card number.
Returns & warranty
Can I return my bag?
Yes — return within 14 days as long as it's unopened. Email info@bulkbricks.nl for the return address. Full refund for undamaged returns.
What if my bag arrives damaged?
Email a photo to info@bulkbricks.nl, we'll send free replacement or credit your account.
What if there are Mega Bloks in my bag?
Email a photo — we'll replace + credit. In 4 years of Bulkbricks this has happened 2 times, but our guarantee stands.
How do I request a refund for a payment error?
Mollie operates a chargeback procedure that's settled in 1-3 working days. Just email us to coordinate.
Privacy & data
What data do you store?
For shipping: name, address, postcode, city, email. Optional phone number. No additional profiling or marketing cookies.
Will I get newsletters?
Only if you explicitly opt in during checkout. We send 0-3 emails per year.
How long do you keep my data?
7 years (statutory tax retention period). Deleted after that.